The new desktop is accessed via a web page. You do not need to install any client software like the previous versions of the product (assuming you are using a Windows 7, 8, 8.1 or 10 computer). Lucidity only support using Internet Explorer to open and launch your Managed Desktop session. You can use Microsoft Edge, Google Chrome or Mozilla Firefox, but you are likely to be prompted with extra security prompts and will not have the same the same monitor control options if you use these browsers to sign in.
Open Internet Explorer and navigate to

When the page opens, enter your Lucidity username and password, and make sure you select the This is a private computer option. Press the Sign in button.

Once you are successfully signed in, you should see an icon to launch your companies Desktop 2017 session like in the below screen shot.

You can also use the checkbox at the bottom of the page to select whether you just want your session on your main display, or to use all displays – Use multiple monitors.

This option ensures the Managed Desktop session uses all of your monitors if you run more than one screen connected to your computer.

After you have chosen whether to use all monitors or just your main display, click on the ABC Desktop 2017 icon to launch your desktop session (where ABC is your companies short code).

If you see a security prompt like this, tick the Don't ask me again for remote connections from this publisher tick box and then click on the Connect button.

After 10-20 seconds, your session should sign in and you should see a desktop screen like the one below.
NOTE: Sometimes upon first login, it may take a bit longer to sign in as printer drivers are installed for your computer.

At the very top of your screen, you will see the remote desktop connection bar.

You can choose to keep this bar visible or hide it automatically by clicking on the drawing pin icon at the left of the toolbar. If you click on the pin, then move your mouse away from the top of the screen, the connection bar will hide. If you need to access the connection bar to minimise your desktop session, move and hold your mouse at the top of the screen and the connection bar will drop down exposing the minimise and close buttons on the right-hand side.

The new Windows 10 style task bar is at the bottom of the screen. By default, we have set a few options for you to make things feel like the previous version of Managed Desktop.

The system tray icon area (by the clock) has been expanded so you can see all icons all the time.

We have also enabled an option so you can see the names of the windows you have open on the desktop clearly on the taskbar, an option not set by default in Windows 10 (this can be turned on and off by your administrator). You can also adjust the volume of audio in your session from this area as well.