Your personal files and settings have been greatly simplified in Managed Desktop 2017 as we leverage a new technology called User Profile Disks. Historically, your personal settings like internet shortcuts and program options were stored inside a 'Roaming Profile'. Your personal documents were stored in a location called your Home Drive (or your H:\ Drive) and your Pictures, Videos and other specific information were stored in another area called 'Shell Folders'.

When you logged in to your Managed Desktop session, the system had to locate all the data on different severs and copy it all to the server you were logging in to so all the information would be available to your user session. This copying process could take some time, and as users create more and more files and folders, the process took longer and longer.

In Managed Desktop 2017, the new User Profile Disk technology works differently. You can think of it as if you have your own 'USB Key' stored in our profile management system. When you log in to your desktop session, your profile is 'plugged in' to the server you are going to work on, just like plugging a USB key in to your own local computer. The process is almost instant and does not change as your profile gets bigger and bigger. This system eliminates long waits to log in to the system while your data is copied from A to B.

Your documents (and settings) now live all in one place inside your User Profile Disk. If you are upgrading from an older version of Managed Desktop, then you will find the documents that used to live in your home drive (H:) now live in the Documents folder. Items you download from the internet will default to your Downloads folder and Pictures, Music and Video's will live in their own folders too. Anything you save on your desktop lives in the Desktop folder as well as been visible on the desktop itself.

Your company shared data will no doubt still live under a shared drive mapping like a P: drive. You will see these mapped drives underneath your standard folders.

If you have been migrated from an older version of Managed Desktop, and you can't see the correct drive mappings, contact our support team so we can make sure you have the right access to the folders you need.

By default, Windows Explorer hides the top ribbon menu with buttons that you may have used to seen in older versions of Windows. You can click on the small arrow icon just below the X icon top right to expand out the ribbon view.