You can now create your own desktop shortcuts to documents and folders that you access regularly. These will be saved in your profile disk so you will not lose them at logoff. You no longer need a Lucidity engineer to configure these for you.
Open up This PC and navigate to the file or folder you want to create a shortcut too. Right click on the file or folder and select Send To > Desktop (create shortcut).
You can rename the shortcut afterwards if required by clicking once on the icon's name:
If you are in a web browser and want to access this page frequently, save the page to your Internet Favourites or Bookmarks. You can then drag (whilst holding down CTRL key) the link to your desktop to create an Internet shortcut on the desktop.